Shipping Policy

Last updated: October 13, 2026

This Shipping Policy applies to orders placed through sterlinrow.com, operated by Yancheng Xiaohongniang Culture Technology Co., Ltd..

Shipping Options and Rates

Available shipping methods, delivery destinations, shipping charges, and estimated delivery windows are displayed at checkout before payment. Delivery estimates are provided for guidance and may be affected by carrier delays, weather, holidays, incorrect addresses, customs procedures, or other events outside our control.

Order Processing

Orders are prepared after payment is confirmed. Processing status and available tracking information will be communicated through the contact details provided at checkout. During promotions, launches, holidays, or periods of high order volume, preparation may take longer.

Address Accuracy

Please review your shipping address before completing your order. If you need to request an address correction, email service@sterlinrow.com as soon as possible. We cannot guarantee changes after an order has entered processing or been handed to a carrier.

Tracking and Delivery Issues

When tracking is available, it will be provided through the order or shipping confirmation. If an order appears delayed, contact us at service@sterlinrow.com with your order number. If a package arrives damaged or contains an incorrect item, contact us promptly and include clear photos of the item, packaging, and shipping label.

International Orders

If international shipping is available at checkout, the customer is responsible for applicable customs duties, import taxes, brokerage charges, and other fees imposed by the destination country unless otherwise stated at checkout.

Policy Owner

Yancheng Xiaohongniang Culture Technology Co., Ltd.
Registered address: Room 801, Unit 01 (B), 8th Floor, Yanzhiyouwu Internet Celebrity Live-Streaming Base, No. 208 Haiyang Road, Yandu District, Yancheng City, Jiangsu Province, China
Email: service@sterlinrow.com