Frequently Asked Questions

Find answers to common questions about shopping at Sterling Row. For help with an existing order, email service@sterlingrowshopvip.com and include your order number and the email address used at checkout.

How do I place an order?

Choose a product and its available options, add it to your cart, and complete checkout. Review your address, shipping method, and total before submitting payment. An order confirmation is sent to the email address you provide at checkout.

What payment methods can I use?

Available payment methods appear at checkout and may vary by location, device, and order. See our Payment & Security page for more details. If a payment fails, verify your details or try another method shown at checkout.

How much is shipping and when will my order arrive?

Available shipping options, charges, and estimated delivery times are displayed at checkout before payment. These vary by destination and order. See our Shipping Policy for processing, tracking, and delivery information.

How can I track my order?

When tracking is available, we provide it with your shipping confirmation. Tracking updates may take time to appear after the carrier receives your parcel. If you need help, contact us with your order number.

Can I change or cancel an order?

Email us as soon as possible with your order number and the change you need. We will check the order status and advise what is possible. Changes cannot be guaranteed once an order has entered processing or shipped.

What if my item is damaged, incorrect, or missing?

Contact service@sterlingrowshopvip.com promptly. Include your order number and, where relevant, clear photos of the item, package, and shipping label so we can review the issue.

How do returns and refunds work?

Please read our Return Policy for eligibility and the request process. Contact us before mailing a return so we can provide instructions. Approved refunds are sent to the original payment method; your bank or payment provider may take additional time to process them.

How do I manage my privacy choices?

Read our Privacy Policy and visit Your Privacy Choices for available opt-out controls.

Still need help?

Reach our customer care team at service@sterlingrowshopvip.com. Our website is sterlinrow.com.