Privacy Policy

Last updated: October 13, 2026

Yancheng Xiaohongniang Culture Technology Co., Ltd. operates sterlinrow.com and respects your privacy. This policy explains how we handle personal information when you visit our website, place an order, contact us, or use our services.

Information We Collect

Contact details such as name, email address, phone number, billing address, and shipping address.
Order details such as products viewed or purchased, order history, delivery information, returns, and support communications.
Payment and transaction details needed to complete a purchase. Payments are processed through Shopify and payment providers; we do not intend to store complete payment card numbers on our own systems.
Device and usage information such as IP address, browser type, device identifiers, approximate location, pages viewed, and interactions with the website.
Information you provide when you contact customer care, submit a review, or sign up for communications.

How We Use Information

Process, fulfill, deliver, and support orders.
Process payments, returns, exchanges, and refunds.
Respond to questions and provide customer support.
Maintain website security and help detect fraud or unauthorized activity.
Improve products, website performance, merchandising, and customer experience.
Send marketing communications where permitted and according to your preferences.
Comply with legal obligations and protect our rights, customers, and business.

How We Share Information

We may share information with Shopify and service providers that help us operate the business, including payment processing, order fulfillment, shipping, customer support, hosting, analytics, email, advertising, fraud prevention, and security. We may also disclose information when required by law, when you consent, when you request it, or in connection with a business transaction.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to remember preferences, secure the website, understand usage, and support marketing. You can manage cookies through your browser settings, although disabling cookies may affect some website features.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to opt out of certain targeted advertising or data-sharing activities. To submit a privacy request, email service@sterlinrow.com with the subject “Privacy Request.” We may need to verify your identity before completing a request.

Retention and Security

We retain personal information only as long as reasonably necessary for order fulfillment, customer support, accounting, dispute resolution, security, and legal compliance. We use reasonable safeguards, but no transmission or storage method is completely secure.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes and Contact

We may update this policy from time to time and will post the updated version on this page. Questions may be sent to service@sterlinrow.com.

Yancheng Xiaohongniang Culture Technology Co., Ltd.
Registered address: Room 801, Unit 01 (B), 8th Floor, Yanzhiyouwu Internet Celebrity Live-Streaming Base, No. 208 Haiyang Road, Yandu District, Yancheng City, Jiangsu Province, China