Payment & Security

At Sterling Row, you can review your order total and the available payment methods during checkout at sterlinrow.com. Options may vary by location, device, and order.

Secure Checkout

Checkout is provided through Shopify and supported payment providers. Payment details are submitted through the checkout process rather than by email. For your protection, do not send full card numbers, passwords, or one-time verification codes to customer support.

Charges and Order Confirmation

Review the product price, shipping charges, taxes, and final total shown at checkout before placing your order. Once your order is submitted, a confirmation is sent to the email address entered at checkout. If you do not see it, check your spam folder and confirm that you entered the correct address.

Payment Problems

If your payment is declined, check the billing details and any verification requested by your bank or payment provider. You may try another payment method offered at checkout or contact your bank. Please avoid placing repeated orders if you are unsure whether one has already gone through; contact us with the relevant order details.

Refunds

If a refund is approved under our Return Policy, it is generally issued to the original payment method. The time it takes to appear depends on your bank or payment provider.

Privacy and Help

For information about how personal information is handled, read our Privacy Policy. If you have a payment or order question, email service@sterlingrowshopvip.com with your order number. Never include full card details or a password.