Refund Policy

Last updated: October 13, 2026

This Refund Policy applies to purchases made through sterlinrow.com, operated by Yancheng Xiaohongniang Culture Technology Co., Ltd..

Return Requests

To request a return or refund, email service@sterlinrow.com with your order number, the item concerned, and the reason for your request. Please wait for return instructions before sending any item back.

Return Condition

Unless otherwise required by applicable law, items should be unused, unworn, undamaged, and returned with their original packaging and included materials. Some products may not be eligible for return because of their nature, hygiene considerations, customization, final-sale status, or other restrictions disclosed before purchase.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact us promptly at service@sterlinrow.com and include clear photos of the item, packaging, and shipping label so we can review the issue.

Refund Review

After the returned item is received and reviewed, we will notify you whether the request is approved. Approved refunds are generally issued to the original payment method. Your bank or payment provider may require additional processing time.

Return Shipping

Return shipping arrangements and responsibility will be confirmed by our customer care team based on the reason for the return and applicable law. Additional shipping charges may apply when an order is returned because of an incorrect address, an unclaimed shipment, or a failed delivery attempt.

Company and Contact

Yancheng Xiaohongniang Culture Technology Co., Ltd.
Registered address: Room 801, Unit 01 (B), 8th Floor, Yanzhiyouwu Internet Celebrity Live-Streaming Base, No. 208 Haiyang Road, Yandu District, Yancheng City, Jiangsu Province, China
Email: service@sterlinrow.com